- Coronavirus Update
An update for Gould Genealogy and History customers
We would like to reassure our customers that during this challenging time, we are doing our best to maintain business as usual, and to deliver your orders in a timely fashion. As a company of family historians and book lovers, we know how good it is to relax with a good book, or get stuck into some research during this time of self isolation and social distancing.
We have taken measures to protect our customers and staff from COVID-19, and have temporarily closed our shop, but our website is available 24/7. Our sales team are now working remotely, and are able to help with any queries you have by email (firstname.lastname@example.org), as well as sending off your orders.
Please be assured that we are working hard to fulfill orders as quickly as we can, as are Australia Post, but due to lockdowns both in Australia and overseas, there is a possibility of supplies being held up. So we just ask you to please be patient.
To keep up to date with the latest genealogy products you can subscribe to our shop email newsletter www.gould.com.au, or for the latest genealogy news subscribe to www.gouldgenealogy.com.
We thank you all for your support over our 40+ years of being in business, and hope you and your family stay safe.
We're all in this together. Let's stay connected.
17/4/20 UPDATE FROM AUSTRALIA POST
We’re experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. Thank you for your patience and understanding during this time. Effective 20 April 2020, we're temporarily suspending the Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard.
14/5/20 OUR SHOP HAS REOPENED
Our shop at Ridgehaven, South Australia is now reopen again. And our hours are Monday to Friday 9am-5pm. Feel free to pop in and stock up on your genealogy supplies, or simply come for a browse and some advice.
6/7/20 STILL SOME DELAYS
We just wanted to advise you that Australia Post is still experiencing delays with delivering mail due to the COVID-19 restrictions, less flights, as well as an immense increase in mail. We are also finding some supplies (both local and overseas) are taking longer to arrive. We do thank you for your patience.