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LOYALTY REWARDS

ALL purchases generate credit towards higher discounts

four reward levels

We are still in the process of setting up loyalty reward levels. If you feel you qualify but are not having a reward level show when you log in please contact us.

Rewards for regular customers - all purchases accumulate credit towards initial or higher rewards
Discounts for societies and professional researchers - without minimum qualifying purchase levels
Progress to a higher level over time when cumulative purchases qualify.­



* ADBA products = those published by Archive Digital Books Australasia. Most are identified by product codes starting with AU, NZ, BRA, SCA and EU
** ACDB overseas products = those published by our international Archive CD Books partners identified by products starting with GB (Britain), IE (Ireland), CA (Canada) and US (United States).
  • All purchases contribute towards higher customer status/benefits.
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  • Purchases from 1 July 2008 will be taken into account for setting customer status. Any increased status will apply to purchases made after reaching the threshold. (Note: we only update your status once a month. If you believe you have recently moved up to another level contact us and ask us to look at it for you).
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  • Customers who had status from Archive Digital Books Australasia will have their purchases and any customer status transferred to a similar or greater benefit under Gould Genealogy & History.
  • Progress to a higher level over time when cumulative purchases qualify.
  • Discounted prices are correctly shown on the web site when logged in.
  • What products are eligible for customer rewards discount?
    • All products except complete sets of police and government gazettes, which are already heavily discounted and a small number of others
    • All eligible products will show discount pricing when you log in (after registering and reward status is set)
  • How do I qualify for customer rewards?
    • When cumulative purchase totals over time reach qualifying levels. On reaching the qualifying we will set your account to reflect the discount prices on web site and shopping cart for subsequent orders. You must be registered and logged in for this to show.
    • Family & local history societies - start at Bronze level without minimum qualifying level. Progress with cumulative purchases up to a maximum of 50% discount.
    • Professional genealogists & historians - start at Gold level without minimum qualifying level. Progress with cumulative purchases up to a maximum of 50% discount. Qualifications are any of the following. Register on our web site and email us to set your account/discount to gold status
      • members of a state or territory Professional Historians Association
      • members of the Professional Historians' Association of New Zealand
      • members of the Australasian Association of Genealogists and Record Agents
      • have a Diploma in Family Historical Studies and evidence of practising as a professional researcher.
      • others who are actively and professionally involved as researchers may also request Gold status.
    • Customers may check their past purchases and current orders under "My Account".
  • How do I get discount pricing?
    • When you log in to our web site all qualifying products will show your discounted pricing and will correctly show in your shopping cart.
    • When you order by phone or mail - we will apply this when processing your order.
  • What purchases count towards my entitlements?
    • All online, phone, mail, fax or email orders directly to Gould Genealogy & History.
  • What about other offers?
    • If any other offers are open, then whichever gives the greatest discount will apply.
  • What about resellers?
    • Normal trade discount will apply where this is greater than the standard reward discount.
    • Cumulative reseller purchases can qualify for higher discount levels.